Frequently Asked Questions
Everything you need to know about our handcrafted glassware.
How do you ensure my glassware arrives safely?
We use double-walled reinforced boxes and eco-friendly shock-absorbent padding for every order. Each piece is individually wrapped to prevent movement and breakage during transit.
Is TsukiGlass dishwasher and microwave safe?
Most of our borosilicate collections are dishwasher and microwave safe. However, for items featuring gold leaf or hand-painted accents, we recommend gentle hand washing to preserve the finish.
What is your return policy for fragile items?
We offer a 30-day satisfaction guarantee. If your item arrives damaged or you are not satisfied, please contact our support team with a photo of the product to initiate a replacement or full refund.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products lead-free?
Absolutely. All TsukiGlass products are crafted from high-quality, 100% lead-free glass to ensure the safety of your family and the purity of your beverages.
Can I track my order once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.